Terms and Conditions
Regular, Pre-Booked and Split-Ship Orders
Terms as specified on the invoice. Past due invoices will be assessed a service fee of 1.5% per month until the invoice and all services fees are paid in full.
Minimum order requirement is $100 for existing customers. Ouray Sportswear requires all new customers to purchase a minimum of $1000 of merchandise. The minimum order value to open an account with credit terms is also $1000.
Orders can not be cancelled after production has begun. To be valid, notice of cancellation must be confirmed in writing by Ouray Sportswear.
Ouray Sportswear requires four weeks prior to the requested ship date of any intent to cancel merchandise. Any notice received less than four weeks prior to the requested ship date will not guarantee cancellation as merchandise may already be in production.
Returned Goods Policy:
ALL CREDITS AND RETURNS MUST BE COMPLETED THROUGH CUSTOMER SERVICE.
Contact your Customer Service Account Coordinator (CSAC) for information at 1-800-666-6724.
Your CSAC may ask you for this information:
Style Number to be returned
Ouray Sportswear’s order number
Quantity to be returned
Invoice or Packing Slip Number
Reason for the return
Receipt of Goods
Shortages or damages, including concealed damages must be reported to Customer Service as soon as possible.
THE TRANSPORTATION COMPANY’S DELIVERY DOCUMENTS MUST BE CORRECTED TO REFLECT ANY MISSING OR DAMAGED CARTONS.
FAILURE TO PROPERLY DOCUMENT THESE CONDITIONS MAY RESULT IN THE LOSS OF A CLAIMED CREDIT.
* LIST PRICES DO NOT INCLUDE ROYALTIES.
* ALL MERCHANDISE WILL BE INVOICED AT THE PRICES THAT ARE IN EFFECT AT THE ORDER DATE.
* Defects occur during the production process. As a result, quantities shipped may vary 10% to the quantities ordered. If you need an absolute minimum quantity, please specify the exact minimum quantity with your sales representative
Customer Service- 1-800-666-6724